Terms & Conditions
- ABOUT BRITISH RAILWAY BOOKS
- British Railway Books offer quality new and used British railway publications from pocket timetables and working timetables right through to modern traction books or magazines. Much of my stock is out of print and by its very nature is pre-owned i.e. Working Timetables and magazine back issues.
- ENQUIRIES and ORDER PROCESS
- All items listed are Pre-owned unless stated otherwise. I do not like to say secondhand as that infers poorer quality. In truth many pre-owned titles are as they were originally purchased from the publishers by someone else prior to being acquired by myself and have spent a life on the bookshelf untouched.
- If you are interested in any item on the site click on the 'Order or Enquire' to send an email to me. On receiving an enquiry I will confirm availability and total cost, so please provide me with your contact details.
- Ordered items are held for 7 days pending receipt of payment. Please notify me if there will be a delay in payment.
- PAYMENT
- Overseas Buyers - Overseas orders can be made via Credit Card or PayPal. I will except cheques as long as they are drawn on a UK bank
- Credit Cards - I am able to take credit cards via the PayPal payment interface, no sign-up required
- PayPal - Orders can be paid for via PayPal.
- Cheque - If paying by cheque please make it payable to Mr G.Johnson, drawn on a UK bank only.
- Cash - You may pay by cash but I am unable to be responsible for its safe arrival!
- Postal Orders - If paying by Postal Order please make it payable to Mr G.Johnson.
- Book Tokens - I do not accept Book Tokens, sorry
- PRIVACY POLICY
- Financial Data - British Railway Books does not retain any financial data of any kind other than a record of the order details (order contents, postal info and total paid). If you have any further questions please contact me and I will be happy to answer them.
- Personally Identifiable Data - British Railway Books retains your contact details and email address for its records only in relation to your order/requests. British Railway Books records on its computer system the name, address and information concerning the purchases made. This information is used purely to enable it to handle orders and to make relevant information available to customers. It does not supply any of your personal data to other companies or individuals and will only use it to contact you in relation to an order, search request or mail-shot.
- Customer Initiated Correspondence - If you send British Railway Books correspondence, including emails and letters, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from British Railway Books to you. We retain these records in order to keep records of our relationship
- Viewing Or Ammending Your Information - If you wish to view or amend any part of your data please contact me.
- POSTAGE & PACKING
- UK Postage Options - UK mainland items are posted by the most cost-effective option, usually 2nd Class for items under a Kilo and Standard Parcels for bulkier items over a Kilo. If you wish a different service please let me know.
- Overseas Postage Options - Overseas parcels are usually sent via Airmail though where cost is an issue Economy Mail can be used if you prefer. If you wish a different service please let me know.
- Packing - I seal all items inside clear plastic sleeves then inside either a padded envelope or box as appropriate.
- Insurance - Postal insurance can be added at the appropriate Post Office rate and this option should be stated at the point of order.
- Despatch - items are usually sent within three days of payment. You will be notified when payment has cleared and your purchase has been despatched (Cheque Only). All I ask is that you confirm safe arrival of your order.
- Non-Delivery - All orders are sent with Proof of Posting unless Recorded Delivery or similar option was requested and 'lost' items will be refunded or replaced were appropriate. Please allow 28 days from inital despatch before claiming your order as lost. Royal Mail will not start to undertake an investigation until this time has elapsed, generally most items thought to be lost are actually delayed and do arrive at their destination. I can provide Proof of Postage if you wish to take up the baton yourself. I have nothing negative to say about Royal Mail (Contrary to most peoples thinking), they have provided me with an excellent service, goods usually arrive early or on time and they are to be congratulated.
- RETURNS, REFUNDS & CANCELLATIONS
- Refunds - If an order has been supplied correctly and you decide to return it I will refund the purchase cost but not the postage. Please ensure all items are packed carefully and Proof Of Posting is obtained at the point of despatch as I am unable to refund an item if it is damaged.
- Returns - If the product you have bought from me is faulty or damaged please return it to me for a replacement or refund.
- Cancellations - If you wish to cancel an order and no cost has been incurred in procurement of that order there will be no charge.
- If you have any queries please e-mail me here - BritishRailwayBooks
